You should see the Client_log file in this folder. Search for ~Library/Application Support/Origin/Logs.
Open the Local folder, then the Origin folder, then open Logs.In the command box that opens, type %AppData% then click OK.When you contact us for help, we may need your Client_log file to verify your eligibility for the refund.
If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, let us know by following these steps. Here’s how to confirm the status of your refund. If you have games that qualify for a refund through the Great Game Guarantee, log in to your EA Account and complete the refund request form on EA Help. There are two ways you may be eligible to get a refund for your game. Find out how to get a refund for games that qualify under the Great Game Guarantee.
